Returns Policy

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

You can request a refund or reshipment for ordered products if:

We do not issue the refund if:

Please Note:

Please postmark back the product within 14 days from the date you received it. Assure that you return the product back to the correct address and email us the tracking number within 3 days. You should pay the return shipping fee.

Shipping fee or the rush shipping fee is not able to be refunded. This applies for any item purchased at normal retail price.

Our price does not include taxes, VAT, or other charges.

*If the product you received is unacceptably defective, broken, or out of order…You can submit refund requests within 3 days after the guaranteed period for delivery has expired. You can do it by sending a message on  Contact us  page.

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